A friend of mine works for a large mobile phone service company. Recently Apple released their iOS 8 and the update was meant for iPhones 4S and up. Apple made it pretty clear that the new OS would run just fine on all of these phones and people shouldn’t have a problem once they updated. So, once the new OS was released, people with 4S assumed the update would work just fine. And that’s where the trouble started. Since Apple had approved it to run well on the phone, people took their word for it and went ahead and downloaded it. It shows the power of a company, but it also shows how wrong a company is when it comes to making sure bugs are worked out of products.
So when my friend arrived at work the next day, things seemed a little weird. She assumed it was due to the upcoming release of the new phone and not, in fact, the mess that was to follow. People came in from around the city to complain about how badly their iPhones had been crippled by the new update. While the phone carrier wasn’t exactly the best place to go, it was clear that these people were coming there as their last resort. After speaking with customers for a few hours she learned that most of them had already called Apple over the issue. The restore to factory settings assistance hadn’t worked and they wanted to know if their mobile carrier could do anything about it. Sadly for them – they couldn’t.
At the end of the day my friend called to tell me about the issues. We talked about how bad it was that a company wouldn’t double and triple check something so big. As expensive as phones or computers are in our life, it’s up to the user now to decide for themselves. Take a few days before downloading the latest and greatest. Check reviews and learn now to download updates as soon as they are released. It might save you a lot of money in the future.